You can request the deletion of your VERGO account and the personal data associated with it at any time.
How to request account deletion
Send an email to:
Please send the request from the same email address that is associated with your VERGO account.
Use the subject:
VERGO Account Deletion Request
In your message, simply state that you would like your VERGO account to be permanently deleted.
What will be deleted
When your deletion request has been verified and processed, we will delete or anonymize personal data associated with your VERGO account, including where applicable:
- Your VERGO user account
- Your account profile information
- Your learning preferences
- Your course and lesson progress
- Your vocabulary and learning progress
- Your XP, streak and learning statistics
- Other account-related learning data associated with your user profile
Data that may be retained
Certain information may be retained where required by law or where necessary for legitimate security, fraud-prevention, accounting, or compliance purposes.
Any retained information will only be kept for the required retention period and will not be used for unrelated purposes.
Google Play subscriptions
Deleting your VERGO account does not automatically cancel an active Google Play subscription.
If you have an active VERGO Premium subscription, please also manage or cancel the subscription through your Google Play account.
Processing your request
We may need to verify that the deletion request was submitted by the owner of the VERGO account before deleting the account.
Once verified, the account deletion request will be processed in accordance with applicable data protection requirements.
For additional information about how VERGO processes personal data, please see our Privacy Policy:
Contact
VERGO
Website: https://vergo.digital/
Email: info@vergo.digital